Privacy Policy

1. Who we are

This website is operated by Shashank Lalwani ("we", "us", "our"), a wellness and mindset coaching practice based in Pune, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

2. Information we collect

We only collect information that you choose to provide, primarily through our contact form. This may include:

• Your name
• Your email address
• Your phone number
• Your organisation name (if provided)
• The programmes or services you are interested in
• Any message or details you share with us

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and communicate with you
• Provide the coaching, retreat, workshop, or corporate services you request
• Send you information you have asked for
• Improve our services and website

4. Legal basis and consent

When you submit our contact form, you consent to us using your information to respond to and manage your enquiry. We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023. You may withdraw your consent at any time by contacting us.

5. Sharing and disclosure

We do not sell or rent your personal information. We only share it with trusted service providers who help us operate our website and communicate with you, and only to the extent necessary. These may include:

• Email delivery providers (e.g. Google / Gmail) used to receive and respond to your enquiry
• Website hosting and infrastructure providers
• Our content management system, where applicable

6. Third-party links and platforms

Our website may link to third-party platforms such as Instagram, WhatsApp, YouTube, and online booksellers. We are not responsible for the privacy practices of these platforms. We encourage you to review their privacy policies before interacting with them.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain our client relationship, and to comply with legal obligations. When it is no longer needed, we securely delete or anonymise it.

8. Your rights

Subject to applicable law, you have the right to access, correct, or request deletion of your personal information, and to withdraw consent. To request deletion of your data, please see our Data Deletion page. To exercise any other right, contact us using the details below.

9. Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@shashanklalwani.in.